In 1993, one tobacco company executive thought it would be a good idea to have his employees mail "grassroots" complaints to airlines about their smoking bans, pretending to be regular customers.
Legacy Tobacco Documents Library, Philip Morris Collection, 1993. Page 1. Access Date: October 21, 2005. Bates No: 2024203673 Fact Created: 6/4/1998http://legacy.library.ucsf.edu/cgi/getdoc?tid=zha35e00&fmt=pdf&ref=results
"Philip Morris Glossary of names: W". Legacy Documents Library.http://legacy.library.ucsf.edu/glossaries/pm_gloss_w.jsp